Service Delivery Policy

1. No Physical Shipping

SamoNest is a home-services marketplace. We do not sell or ship any physical products. When you book, a verified professional travels to your address to perform the service you selected. There are no shipping charges.

2. Where We Operate

Services are currently available in Hyderabad. Availability of a specific service depends on verified providers covering your selected city and area. If no provider covers your location, the service will not be shown as bookable.

3. Scheduling & Arrival

You choose a date and time slot at checkout. Once payment is confirmed, we assign a suitable professional and confirm your booking. The assigned provider arrives at the address you specified within the scheduled slot.

You can view your provider details and booking status any time in the "My Bookings" section of your account.

4. Delays & Rescheduling

If a provider is delayed or becomes unavailable, we will notify you and either reassign another professional or help you reschedule at no extra cost. You may also reschedule an eligible booking yourself from your account, subject to provider availability.

Cancellations and refunds are governed by our Cancellation & Refund Policy.

5. Contact

For any question about a scheduled service, contact us at sekchar884@gmail.com or +91 81068 50666 (Monday–Saturday, 9:00 AM – 7:00 PM IST).