Cancellation & Refund Policy

1. Cancelling a Booking

Before a provider is assigned: You may cancel free of charge and receive a 100% refund of the amount paid.

After a provider is assigned but more than 2 hours before the scheduled start time: You may cancel and receive a full refund.

Less than 2 hours before the scheduled start time, or once the provider is en route: A convenience fee may be deducted to compensate the provider for the reserved slot and travel; the balance is refunded.

After the service has started or in the case of a customer no-show: The booking is non-refundable, except where a verified service-quality issue is raised (see below).

2. Service-Quality Issues

If a service was not delivered, was left incomplete, or fell materially short of what was booked, raise it with us within 48 hours of the scheduled time. We will investigate and, where the issue is verified, arrange a re-service at no extra cost or a partial/full refund as appropriate.

3. How Refunds Are Issued

All refunds are made to the original payment method used at checkout, processed securely through our payment partner, Razorpay. We do not issue cash refunds.

Once a refund is approved, it is initiated immediately and typically reflects in your account within 5–7 business days. The exact time depends on your bank or card issuer.

4. How to Request a Cancellation or Refund

You can cancel an eligible booking from the "My Bookings" section of your account. For refund requests or questions, contact us at sekchar884@gmail.com or +91 81068 50666 with your booking ID. We aim to acknowledge every request within 48 hours.

5. Grievance Escalation

If your concern is not resolved to your satisfaction, you may escalate it to our Grievance Officer, CHANDRA SEKHAR BEHERA (Proprietor), at sekchar884@gmail.com. Complaints are acknowledged within 48 hours and resolved within one month.