Privacy Policy

1. Information We Collect

Account information: your name, email address, phone number, and (for providers) service areas, certifications, and verification documents.

Profile and location data: your saved addresses and, where you permit it, geocoded coordinates used to match you with nearby providers.

Transaction data: bookings you make, their status, and payment metadata. Full payment card details are handled by our payment processor, not stored by SamoNest.

2. How We Use Your Information

To create and manage your account, match customers with providers, process bookings and payments, send service-related notifications, and improve and secure the platform.

We send transactional emails (verification, password reset, booking updates). We do not sell your personal information.

3. Data Storage & Security

Your data is stored with our infrastructure provider (Supabase) using row-level security so that users can access only their own records. Verification documents are kept in private storage and shared only with authorised reviewers.

4. Sharing With Providers

When you book a service, the assigned provider receives the information necessary to fulfil it (such as your name, contact details, and service address). Providers are contractually required to protect this information.

5. Your Rights

You can view and update your profile information at any time from your account settings, request a change of email (with re-verification), or contact us to request deletion of your account and associated data, subject to legal retention requirements.

6. Grievance Officer

In accordance with applicable law, you can reach our Grievance Officer, CHANDRA SEKHAR BEHERA (Proprietor), at sekchar884@gmail.com for any privacy-related complaint. We acknowledge complaints within 48 hours and aim to resolve them within one month.

7. Contact

If you have questions about this policy or how your data is handled, contact our team at sekchar884@gmail.com. Our full contact and registered address details are available on our Contact page.